Help Desk Support Specialist

4 weeks ago


Collingwood, Ontario, Canada MacLean Engineering Full time

Help Desk Support Position Overview

MacLean Engineering is seeking an experienced Help Desk Support individual to join our IT team in Collingwood, Ontario. This role involves providing technical support to employees across various locations, including hardware and software assistance, inventory management, and travel to branches and facilities.

About the Role:

  • Provide technical support to employees, including hardware and software troubleshooting and maintenance.
  • Source and requisition hardware and software from vendors as directed by the Business Systems Manager or Supervisor.
  • Responsible for the initial setup, configuration, and maintenance of all hardware and software.
  • Maintain a comprehensive inventory of IT-related hardware and software and ensure the integrity of these documents via periodic audits.
  • Travel to various branches and facilities, including annual onsite support to our Creighton and Thompson branches.
  • Must possess excellent communication skills, be adept at problem solving, and demonstrate the ability to work independently.
  • Strong organizational and time management skills are essential to succeed in this role.

About You:

  • Must be willing to learn, open-minded, and flexible.
  • Organized and detail-oriented, with a positive attitude.
  • Strong working knowledge of Windows 10 and Microsoft 365 office products.
  • Knowledge of Bitdefender and Ubuntu is an asset.

About Us:

MacLean Engineering has been a leading innovator of underground mining equipment solutions for over 50 years. We offer a competitive compensation package, including 3 weeks' vacation annually, paid overtime, flexible group benefits, and more.



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