Hotel Front Desk Clerk

2 weeks ago


Clearwater County, Canada Best Western Plus Gateway to the Falls Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team at Best Western Plus Gateway to the Falls. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Guest Registration: Register guests in a timely and efficient manner, ensuring all necessary information is collected and accurate.
  • Room Assignments: Assign rooms to guests, taking into account their preferences and any special requests.
  • Guest Services: Provide guests with information on hotel services, local attractions, and amenities, ensuring they have a comprehensive understanding of what our hotel has to offer.
  • Conflict Resolution: Resolve guest complaints in a professional and courteous manner, ensuring all issues are addressed promptly and to the guest's satisfaction.
  • Administrative Tasks: Manage room reservations, process check-ins and check-outs, and perform other administrative tasks as required.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a front desk or customer service role is an asset.
  • Work Setting: Ability to work in a fast-paced environment, with a focus on providing exceptional customer service.
  • Personal Suitability: Reliable, organized, and effective communication skills are essential for this role.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth.
  • Team Environment: A dynamic and supportive team environment.


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