Produce Department Lead

1 week ago

Ottawa, Ontario, Canada No Frills Full time

**Job Summary**

We are seeking a highly motivated and experienced Fresh Department Manager to join our team at NOFRILLS. As a key member of our store operations team, you will be responsible for leading the produce department and ensuring that our customers receive the highest level of service and quality products.

**Key Responsibilities:**

  • Train and develop staff to understand our policies and procedures, and to effectively communicate with customers.
  • Schedule department staff to meet business needs and ensure that our store is always fully stocked and merchandised to NOFRILLS standards.
  • Handle customer complaints in a professional and efficient manner, ensuring that our customers receive a positive experience.
  • Comply with all Health and Safety and Food Safety policies, and ensure that all staff follow these policies.
  • Train and motivate staff to achieve sales goals and provide excellent customer service.
  • Delegate and prioritize workload for staff, ensuring that tasks are completed efficiently and effectively.
  • Effectively merchandise and promote our products, including advertising and promotional programs.
  • Recommend sales goals and maintain up-to-date information about market trends and competitor activities.
  • Ensure the efficient and effective receiving, storing, and handling of products.
  • Ensure proper product rotation and signage for produce displays to enhance sales and profits.
  • Ensure pricing integrity and accountability for the store in the absence of the Franchisee.
  • Perform any other duties as required to ensure courteous, friendly service and a store that meets and maintains the hygiene standards specified.

**Requirements:**

  • 1-3 years of management experience in fresh departments (produce, meat, deli, bakery).
  • Demonstrated understanding of critical success factors for the NOFRILLS concept as a discount food store focusing on low price image.
  • Demonstrated understanding of the produce department's impact on store performance, including merchandising, inventory management, and cleanliness.
  • Excellent communication skills and ability to manage people.
  • Ability to work with minimal functional direction and maintain open availability and flexibility to work days, nights, weekends, and holidays according to the needs of the business.

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