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Hotel Front Desk Clerk

2 months ago


CarletonsurMer, Quebec, Canada Comfort Inn & Suites Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Clerk to join our team at Comfort Inn & Suites. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account room availability and guest preferences
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Maintain an accurate inventory of vacancies, reservations, and room assignments, ensuring seamless communication with colleagues
  • Answer telephone calls and relay messages to guests and colleagues, providing excellent communication skills
  • Contact guests to deliver requested wake-up calls, ensuring timely and personalized service
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a prompt and professional manner
Requirements
  • Will train in all aspects of front desk operations
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 40 hours per week