Nail Salon Team Lead

4 days ago

Edmonton, Alberta, Canada Nails By Yen Full time
About the Role

We are seeking a highly organized and detail-oriented Nail Salon Supervisor to join our team at Nails By Yen. As a key member of our management team, you will be responsible for overseeing the daily operations of our nail salon and ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Schedule Management: Create and manage schedules for our nail technicians to ensure adequate coverage and minimize downtime.
  • Client Support: Assist clients with special needs and provide exceptional customer service to ensure their satisfaction and loyalty.
  • Emergency Response: Serve as the primary point of contact for emergency situations and take prompt action to resolve issues.
  • Inventory Management: Oversee the ordering and requisitioning of materials, equipment, and supplies to maintain optimal inventory levels.
  • Productivity and Quality: Identify areas for improvement and implement measures to increase productivity and product quality.
  • Team Supervision: Supervise, coordinate, and schedule the activities of our nail technicians to ensure efficient workflow and high-quality results.
Work Environment and Physical Demands
  • Work Environment: Fast-paced environment with a high volume of clients and nail technicians.
Personal Qualities and Skills
  • Client Focus: Demonstrate a strong commitment to providing exceptional customer service and ensuring client satisfaction.
  • Communication: Possess excellent oral communication skills to effectively interact with clients, nail technicians, and management.
  • Flexibility: Be adaptable and flexible to meet the changing needs of our salon and clients.
  • Judgement: Exercise sound judgement to make informed decisions and resolve conflicts.
  • Organization: Maintain a high level of organization and attention to detail to ensure efficient operations and high-quality results.
  • Reliability: Demonstrate reliability and punctuality in meeting deadlines and commitments.
  • Teamwork: Collaborate with nail technicians and management to achieve common goals and objectives.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 to less than 7 months of experience in a nail salon or related field.

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