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Retail Operations Manager

3 months ago

Charlottetown, Prince Edward Island, Canada 09 Irving Oil Limited Full time

Position Overview:

As a Retail Operations Manager, you will oversee the financial performance and operational efficiency of our retail sector. Your role will involve managing profit and loss metrics, sales performance, and overall cost management within your designated area. Success in this position will be determined by your ability to provide daily operational support to our dealer network while fostering robust customer relationships.

Key Responsibilities:

  • Oversee the profit and loss metrics for your territory, including sales volume and margin management.
  • Achieve or surpass key performance indicators for the business line.
  • Ensure all locations within your territory meet established operational excellence benchmarks.
  • Develop business cases and negotiate contract renewals with existing dealers.
  • Create annual sales budgets for the sites within your territory.
  • Formulate, implement, and sustain comprehensive 5-year business plans for your area.
  • Assist the sales team in reaching growth objectives through the acquisition of new dealer partnerships.
  • Cultivate and maintain strong relationships with customers, including both dealer and joint venture partners, by providing consistent operational support and communicating sales initiatives.
  • Ensure timely and budget-compliant completion of repairs and maintenance at all sites.
  • Maintain PCI compliance across all locations in your assigned region.

What We Offer:

  • Work Environment: Enjoy a pleasant office atmosphere.
  • Hybrid Work Model: A combination of in-office and remote work opportunities.
  • Competitive Compensation: Includes an annual bonus, pension plan, and parking allowance for those working from the Home Office.
  • Flexible Benefits Plan: Available from day one, offering various coverage levels to suit your personal needs.
  • Paid Vacation: Plus an option to purchase additional vacation time annually.
  • Wellness Support: Includes an annual wellness allowance, personal care days, and a 24/7 Employee & Family Assistance Program.
  • Community Engagement: Opportunities to contribute to meaningful causes through paid volunteer days and a donation matching program.

Required Skills:

  • Strong negotiation capabilities.
  • Solid financial understanding with experience in profit and loss management.
  • Customer-centric approach with excellent relationship management skills.
  • Proven track record of meeting and exceeding performance targets.

Experience Requirements:

  • 5-10 years of experience in relationship management or account management within the energy sector.
  • Bachelor's degree is preferred.

Note: This position requires travel within your designated territory.