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Guest Experience Team Lead

2 months ago

Toronto, Ontario, Canada Impact Kitchen Full time
{"title": "Guest Experience Team Lead", "description": "Lead the Way in Exceptional Guest Experience

At Impact Kitchen, we're passionate about delivering an unforgettable experience for our guests. As a Guest Experience Team Lead, you'll be the driving force behind creating a warm and welcoming atmosphere that leaves a lasting impression.

As a key member of our front-of-house team, you'll be responsible for leading by example, training and developing your team, and ensuring that every guest interaction is nothing short of exceptional.

With a focus on delivering top-notch service, you'll work closely with our culinary team to ensure seamless execution of our menu offerings and exceptional beverage preparation.

Key Responsibilities:

  • Lead and train the Guest Experience Team to deliver exceptional guest service
  • Ensure a best-in-class experience for new hires on their first day and during training
  • Prepare and serve beverages to high standards, including coffee, espresso, and wellness drinks
  • Execute and train on all Front of House positions to support a smooth service
  • Monitor and maintain the cleanliness and sanitization of the workspace and bar equipment
  • Conduct above-and-beyond training for relevant team members to ensure a top-tier experience

Requirements:

  • Excellent communication and leadership skills
  • Ability to execute and thrive in a fast-paced environment
  • Exceptional time management and organizational skills
  • Availability to work days, evenings, and weekends as business requires
  • General understanding of food safety and public health practices

At Impact Kitchen, we're committed to creating a diverse and inclusive work environment where everyone feels valued and empowered to make a difference. If you're passionate about delivering exceptional guest experiences and leading a high-performing team, we'd love to hear from you"}