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Customer Experience Associate

2 months ago

Vancouver, British Columbia, Canada Scotiabank Full time
About the Role

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, delivering exceptional service to our customers and helping them achieve their financial goals.

Our ideal candidate is a people-centric individual who can connect with customers in a relatable way, providing proactive support and guidance throughout their banking journey.

  • Process day-to-day transactions with accuracy and efficiency
  • Nurture long-standing relationships with customers, identifying and fulfilling their needs
  • Contribute to the branch's targets by identifying and pursuing sales opportunities
  • Stay up-to-date with technology and share knowledge with customers to help them manage their banking needs
Key Responsibilities
  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs, explaining complex concepts in a simple and clear manner
  • Demonstrate success in a target-based performance environment and contribute positively to a team-oriented work environment
  • Stay eager to learn and determined to succeed in a dynamic and fast-paced environment
What We Offer
  • A rewarding career path with diverse opportunities for professional development and growth
  • Internal training to support your career growth and enhance your skills
  • A competitive compensation and benefits package
  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers