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Optical Customer Support Specialist

3 months ago


Canmore, Canada FYidoctors Full time

Why You Should Consider Joining Our Team:

At FYidoctors, we prioritize the well-being of our patients and are proud to have earned the trust of countless Canadians across the nation. Our commitment to health is at the forefront of our operations, and our doctor-led approach has enabled us to expand from 30 locations to over 300 in just 12 years.

Our greatest asset is our team, which has grown to over 3,000 dedicated individuals who serve thousands of valued patients daily. We are devoted to making FYidoctors more than just a workplace; we aim to foster a positive and supportive environment where everyone can thrive both professionally and personally.

As one of Canada's fastest-growing healthcare providers and a recipient of the Best Managed Companies award, our team of esteemed leaders brings a wealth of experience, dedication, and a commitment to the core values that define our industry.

At FYidoctors, we encourage your growth as a professional and an individual, allowing you to make a meaningful impact on the lives of others while enjoying your work.

Benefits of Joining Us:

  • Comprehensive total rewards package
  • Competitive salary and benefits
  • Opportunities for rapid and continuous growth, ensuring a dynamic and rewarding work environment
  • A culture that promotes collaboration
  • Ongoing training and development opportunities

Why We Are Looking for You:

FYidoctors is seeking a talented individual to join our team as an Optical Associate.

The Optical Associate plays a vital role in our organization, contributing to our success by providing exceptional service to our patients. As the first point of contact for many, your passion for people and commitment to delivering outstanding customer experiences will be essential. Your contributions will positively influence the health and well-being of our current and future patients.

This is a full-time, permanent position requiring 30 or more hours per week, with a schedule from Wednesday to Saturday.

Key Responsibilities:

  • Educating clients on the best eyewear options for their lifestyle, ensuring they receive optimal value and quality
  • Informing patients about advancements in corrective eyewear solutions and assisting them in selecting frames that meet their aesthetic and performance needs
  • Interpreting optical prescriptions as provided by optometrists
  • Conducting frame and facial measurements to ensure proper fit and positioning of eyewear
  • Submitting prescription eyewear orders to the manufacturing lab
  • Performing repairs and adjustments on patients' eyewear
  • Organizing and maintaining the retail display area
  • Contributing to the achievement of store retail sales goals
  • Upholding high standards of customer service through your interpersonal and problem-solving skills

Ideal Candidate Profile:

  • Previous customer-facing experience, preferably in a retail setting
  • Familiarity with the optical field or knowledge of routine eye care is advantageous but not mandatory
  • Professional demeanor and a genuine enthusiasm for interacting with people
  • Ability to multitask in a fast-paced environment
  • Comfortable using technology and proficient in MS Office Suite
  • Committed to excelling as part of a high-performing team

About FYidoctors:

FYidoctors is an innovative entrepreneurial company that began with a small group of 30 optometrists. Over the past 12 years, we have expanded to over 3,000 employees and more than 265 locations nationwide. As Canada's fastest-growing eye care provider and a recipient of the Best Managed Companies award, our team of respected leaders brings extensive experience, dedication, and a commitment to the values that have long been associated with optometry.

From our laboratories to our practices, we are dedicated to enhancing the lives of our patients while maintaining a positive and supportive environment where all team members can thrive and grow professionally and personally. Together, we stand for the strength of the optometric profession and the preservation of patient care.

We appreciate your interest in FYidoctors and look forward to reviewing your qualifications. If there is a potential fit, we will reach out with further information.