Client Service Specialist

1 month ago

Stellarton, Nova Scotia, Canada The Government of Nova Scotia Full time

Competition #: 43894

Department: Service Nova Scotia

Type of Employment: Permanent

Union Status: NSGEU - NSPG

About Us

Service Nova Scotia plays a crucial role in the lives of every citizen, business, and municipality in the province. Our mission is to design and implement programs and services that cater to the needs of our clients while promoting the public good through a commitment to excellence. We aspire to be a recognized leader in service delivery and public protection, providing reliable, accessible, and modern programs that contribute to making Nova Scotia a safe and appealing place to live, work, and conduct business.

About Our Opportunity

As a Customer Service Representative in Transaction Services, your primary responsibility will be to process transactions and deliver high-quality service to both individual and business clients.

Key Responsibilities

In a dynamic and fast-paced service environment, you will:

  • Examine records and process documentation while adhering to relevant legislation and policies.
  • Issue essential identity documents, including Driver's Licenses and Nova Scotia Identification cards.
  • Maintain security and control over public funds and manage inventory effectively.
  • Handle data entry and retrieval with a focus on confidentiality and accuracy.
  • Engage with the public, ensuring exceptional customer service at all times.
Qualifications and Experience

To qualify for this role, you should possess a minimum of four years of experience in a fast-paced, front-line customer service setting. An equivalent combination of education and experience may also be considered. Ideal candidates will demonstrate:

  • Experience in account balancing.
  • Meticulous attention to detail.
  • Strong judgment and decision-making abilities.
  • Excellent communication skills.
  • A proven ability to manage challenging interactions with the public.
  • Proficient data entry and computer skills.
  • A strong capacity to learn, organize, and apply policies and procedures.
  • Effective prioritization and problem-solving skills.

Additional assets include knowledge of Service Nova Scotia programs, bilingual proficiency (French and English), experience in financial reconciliation, and cash handling expertise.

Benefits

The Government of Nova Scotia offers a comprehensive benefits package, which may include health, dental, life insurance, pension plans, and various employee assistance programs. For more information on our benefits offerings and eligibility criteria, please refer to our resources.

Working Conditions

Travel may be necessary for training and work-related purposes, with expenses reimbursed by the employer.

What We Offer
  • Career development opportunities, including access to guidance, tools, resources, and ongoing training.
  • An engaging workplace where employees feel valued, respected, and connected.
  • Diverse career paths available for Nova Scotians.
  • Flexible working schedules tailored to departmental needs.

Pay Grade: CL 18

Salary Range: $1, $1,884.17 Bi-Weekly

Employment Equity Statement: We strive to create a diverse workforce that reflects the communities we serve. The Government of Nova Scotia encourages applications from Indigenous Peoples, African Nova Scotians, other racially visible persons, persons with disabilities, and women in under-represented occupations.

This position is initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). External applicants will only be considered if there are no qualified candidates from the bargaining unit.

  • Client Service Associate

    2 weeks ago

    Stellarton, Nova Scotia, Canada VON Canada Full time

    Client Service Team Member Job Title: Client Service Team Member About VON VON is a registered charity and not-for-profit organization that provides home and community care to over 10,000 people every day in Ontario and Nova Scotia. We are dedicated to making a difference in people's lives. About the Role We are seeking a detail-oriented and customer...

  • Client Service Associate

    3 weeks ago

    Stellarton, Nova Scotia, Canada VON Canada Full time

    Requisition Details: Employment Status: Permanent, Part Time (0.6 FTE)Program Name: Client ServicesNumber of Hours Bi-Weekly: 45Work Schedule: Days, with an evening & weekend rotationUnion/Bargaining Unit: NSGEUOn-Call: NoLooking for a career in health care that provides you with an opportunity to make a difference in your community?If you are tech-savvy,...

  • Client Services Associate

    1 month ago

    Stellarton, Nova Scotia, Canada The Government of Nova Scotia Full time

    Competition #: 43894Department: Service Nova ScotiaType of Employment: PermanentUnion Status: NSGEU - NSPGAbout Us Service Nova Scotia plays a crucial role in the lives of citizens, businesses, and municipalities throughout Nova Scotia. Our mission is to design and implement programs and services that cater to the needs of our clients while promoting the...

  • Client Relations Specialist

    1 month ago

    Stellarton, Nova Scotia, Canada CONNORS TRANSFER LIMITED Full time

    Position OverviewJoin our team at CONNORS TRANSFER LIMITED as a dedicated Customer Service Clerk. This role is essential in ensuring our clients receive exceptional support and assistance.QualificationsEducation: Completion of secondary school or equivalent experience is required.Experience: A minimum of 2 years but less than 3 years in a customer service...

  • Client Services Agent

    1 month ago

    Stellarton, Nova Scotia, Canada The Government of Nova Scotia Full time

    Competition #: 43894Department: Service Nova ScotiaLocation: STELLARTONType of Employment: PermanentUnion Status: NSGEU - NSPGAbout Us Service Nova Scotia plays a vital role in supporting every citizen, business, and municipality in the province. Our mission is to design and deliver services and programs that fulfill the needs of our clients while promoting...

  • Client Relations Specialist

    1 month ago

    Stellarton, Nova Scotia, Canada CONNORS TRANSFER LIMITED Full time

    Position OverviewAs a Customer Service Clerk at CONNORS TRANSFER LIMITED, you will play a vital role in ensuring customer satisfaction through effective communication and problem resolution.Educational RequirementsCompletion of secondary school or equivalent experience is required.Work EnvironmentThis position is based in a hybrid work setting, providing...

  • Client Support Specialist

    1 month ago

    Stellarton, Nova Scotia, Canada CONNORS TRANSFER LIMITED Full time

    Position OverviewAs a Customer Service Clerk at CONNORS TRANSFER LIMITED, you will play a vital role in ensuring customer satisfaction and addressing inquiries effectively.QualificationsEducation: Secondary (high) school graduation certificate or equivalent experience.Experience: 2 to 3 years in a similar role.Work EnvironmentThis position is based in a...

  • Client Relations Specialist

    1 month ago

    Stellarton, Nova Scotia, Canada CONNORS TRANSFER LIMITED Full time

    Position OverviewAs a Customer Service Clerk at CONNORS TRANSFER LIMITED, you will play a vital role in ensuring customer satisfaction through effective communication and problem resolution.QualificationsEducation: Completion of secondary school or equivalent experience is required.Experience: A minimum of 2 years to less than 3 years in a similar role is...

  • Inventory Management Specialist

    2 weeks ago

    Stellarton, Nova Scotia, Canada Petro-Canada gas station Full time

    About the RoleWe are seeking a highly skilled and experienced Inventory Management Specialist to join our team at Petro-Canada gas station. As an Inventory Management Specialist, you will play a critical role in ensuring the efficient management of our inventory, supplies, and equipment.Key ResponsibilitiesDirect and Advise Staff: Direct and advise staff...

  • Inventory Management Specialist

    2 weeks ago

    Stellarton, Nova Scotia, Canada Petro-Canada gas station Full time

    About the RoleWe are seeking a highly skilled and experienced Inventory Management Specialist to join our team at Petro-Canada gas station. As an Inventory Management Specialist, you will play a critical role in ensuring the efficient management of our inventory, supplies, and equipment.Key ResponsibilitiesDirect and Advise Staff: Direct and advise staff...

  • Roofing Specialist

    5 days ago

    Stellarton, Nova Scotia, Canada BRIGGS ROOFING AND SIDING LIMITED Full time

    About the RoleWe are seeking a skilled Roofing Specialist to join our team at Briggs Roofing and Siding Limited. As a key member of our crew, you will be responsible for installing and repairing various types of roofing systems, including asphalt shingles, metal roofs, and masonry tiles.Key ResponsibilitiesInstall or replace asphalt shingles, wood shingles,...

  • Roofing Specialist

    5 days ago

    Stellarton, Nova Scotia, Canada BRIGGS ROOFING AND SIDING LIMITED Full time

    About the RoleWe are seeking a skilled Roofing Specialist to join our team at Briggs Roofing and Siding Limited. As a key member of our crew, you will be responsible for installing and repairing various types of roofing systems, including asphalt shingles, metal roofs, and masonry tiles.Key ResponsibilitiesInstall or replace asphalt shingles, wood shingles,...

  • Appliance Sales Specialist

    6 days ago

    Stellarton, Nova Scotia, Canada Kent Building Supplies Full time

    Appliance Sales Specialist job opening at KENT, a leading retail building supply chain in Atlantic Canada, seeking a sales professional to provide expert advice and top-notch service to customers. We're looking for a skilled sales specialist to join our team at our KENT location. As an Appliance Sales Specialist, you will be responsible for providing expert...

  • Gift Card Processing Specialist

    2 weeks ago

    Stellarton, Nova Scotia, Canada Backstage Full time

    About BackstageBackstage is a leading provider of gift card solutions, dedicated to delivering exceptional customer experiences and driving business growth for our clients.Job SummaryWe are seeking a highly organized and detail-oriented Gift Card Processing Specialist to join our team. As a key member of our operations team, you will be responsible for...

  • Gift Card Processing Specialist

    2 weeks ago

    Stellarton, Nova Scotia, Canada Backstage Full time

    About BackstageBackstage is a leading provider of gift card solutions, dedicated to delivering exceptional customer experiences and driving business growth for our clients.Job SummaryWe are seeking a highly organized and detail-oriented Gift Card Processing Specialist to join our team. As a key member of our operations team, you will be responsible for...

  • Frontline Customer Service Specialist

    2 weeks ago

    Stellarton, Nova Scotia, Canada Government of Nova Scotia Full time

    About Our OpportunityWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the Government of Nova Scotia. As a key member of our Transaction Services team, you will be responsible for providing exceptional customer service to our individual and business customers.Primary AccountabilitiesWorking in a fast-paced...

  • Frontline Customer Service Specialist

    2 weeks ago

    Stellarton, Nova Scotia, Canada Government of Nova Scotia Full time

    About Our OpportunityWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the Government of Nova Scotia. As a key member of our Transaction Services team, you will be responsible for providing exceptional customer service to our individual and business customers.Primary AccountabilitiesWorking in a fast-paced...

  • Truck and Transport Specialist

    2 weeks ago

    Stellarton, Nova Scotia, Canada Cooke Inc. Full time

    Cooke Inc. is a leading global seafood company with a strong presence in North America, Europe, South America, and Australia. Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who contribute to the local economy and sense of community.Our company is seeking an experienced Truck...

  • Truck and Transport Specialist

    2 weeks ago

    Stellarton, Nova Scotia, Canada Cooke Inc. Full time

    Cooke Inc. is a leading global seafood company with a strong presence in North America, Europe, South America, and Australia. Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who contribute to the local economy and sense of community.Our company is seeking an experienced Truck...

  • Gift Card Processing Specialist

    1 week ago

    Stellarton, Nova Scotia, Canada Backstage Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our Backstage team as a Gift Card Processing Specialist. In this role, you will be responsible for ensuring timely processing of gift cards, preparing and sending invoices, and providing exceptional customer service.Key ResponsibilitiesProcess and ship gift card orders for...