Enterprise Technical Support Specialist

5 days ago

Old Toronto, Ontario, Canada City of Toronto Full time
Job Title: Enterprise Technical Support Specialist

Join the City of Toronto's Corporate Security IT team as an Enterprise Technical Support Specialist. In this role, you will be responsible for implementing and supporting new and existing security and CCTV technologies across the City.

Key Responsibilities:
  • Analyze enterprise software, hardware, and transmission facilities to ensure optimal operation and maintenance of technology solutions.
  • Provide proactive support for the operation, installation, and maintenance of enterprise systems and solutions.
  • Assist in the planning, assessment, design, construction, and implementation of upgrades to existing systems and enhancements to future enterprise technologies.
  • Conduct research and evaluations of enterprise hardware and software solutions and make recommendations.
  • Maintain security on all server hardware, software, and network, including setup, patching, and upgrades.
  • Monitor enterprise systems, products, and network usage, performance, and capacity, and perform trend analysis for system improvements.
  • Perform enterprise-wide user account administration, including addition, deletion, and change of user accounts according to approved policy, standards, and procedures.
  • Respond to user inquiries, investigate and analyze problems, and develop solutions and/or action plans.
  • Conduct, update, and improve reviews of documentation, manuals, standards, and procedures.
Requirements:
  • Post-secondary degree in computer science or related discipline, or the approved combination of education and experience working on large-scale technology projects.
  • Extensive experience with hands-on I&T technical support, supporting clients in a large, diverse computing environment.
  • Extensive experience with Domain Administration, Group Policy, and Active Directory Management.
  • Considerable experience dealing with technical issues and advanced hardware configuration at the server, desktop, and local area network levels.
  • Considerable experience in Access Control/CCTV systems.
  • Ability to lead projects or teams, including demonstrated skills in using project management tools, applying methods and standards.
  • Excellent interpersonal, oral, and written communication skills to provide troubleshooting support, prepare technical documentation, and reports on problems.
  • Strong understanding of server infrastructure, network, and security.
  • In-depth knowledge of Windows 10/11 operating systems.
  • Strong understanding of SQL.
  • Ability to prioritize, plan, organize, and work independently and cooperatively with others in a team environment.
  • Strong conceptual, analytical, and problem-solving skills.
  • Proven commitment to customer service, performance quality, and continuous improvement.
  • Excellent written and verbal communication skills with the ability to convey clearly and effectively to a variety of audiences.
  • Linux knowledge is an asset.
  • Knowledge of Service Now.
  • Good understanding of network protocols and services (TCP/IP, DNS, SMTP, etc.).
  • Ability to lift/move equipment weighing up to 40 lbs.
  • Ability to travel within the City of Toronto and access to a vehicle.

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