Vineyard Hospitality Specialist

3 weeks ago


NiagaraontheLake, Ontario, Canada Arterra Wines Canada Full time

Position Overview:

Arterra Wines Canada stands as a premier producer and marketer of renowned Canadian and imported wines. As a Winery Associate, you will play a crucial role in delivering exceptional hospitality to all guests, ensuring each tour and tasting experience is both enjoyable and informative, ultimately driving sales.

Ideal Candidate Profile:

The perfect candidates for the Winery Associate role will possess a background in the hospitality sector, with a solid understanding of wines being a significant advantage. We seek individuals who are energetic, personable, and responsible, with a positive attitude. Flexibility in scheduling, including availability on weekends, is essential.

Benefits for Team Members:

  • Attractive compensation (including bilingual premiums)
  • Gratuities
  • Innovative incentive programs
  • Comprehensive training and promising career growth opportunities
  • Flexible working hours

Key Responsibilities:

  • Guiding customers through wine tastings and facilitating purchases
  • Conducting engaging and informative winery tours, including structured tastings for groups
  • Delivering outstanding and professional customer service
  • Utilizing a computer-based point-of-sale system and managing opening and closing tasks
  • Assisting with special events
  • Providing dining service in both formal and casual environments
  • Representing the winery at external events
  • Restocking wine and merchandise
  • Performing general cleaning and maintenance duties

Qualifications:

  • Smart Serve Certification
  • Must be 18 years or older
  • Ability to thrive in a team-oriented setting
  • Drive to surpass sales objectives
  • Strong critical thinking and decision-making abilities
  • Capability to manage multiple tasks in a dynamic environment
  • Dependable and trustworthy
  • Ambitious and goal-driven
  • Previous retail experience is essential
  • Physical ability to lift 40 lbs
  • Capacity to stand for extended periods
  • Prior serving experience is advantageous
  • Fluency in French, Chinese, Korean, or Japanese is a plus
  • Wine knowledge is beneficial but not mandatory, as training will be provided
  • Availability for evening and weekend shifts is required


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