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Event Technology Specialist

2 months ago

Niagara Falls, Ontario, Canada Encore Canada Full time

Job Summary

Encore Canada is seeking a highly skilled Audio Visual Event Technician to join our team. As an Audio Visual Event Technician, you will be responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment, ensuring complete customer satisfaction.

Key Responsibilities

  • Ensure flawless event execution through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
  • Strive to exceed customer expectations and needs, maintaining a positive relationship with all clients through effective communication.
  • Meet with guests on site to ensure equipment setup is working properly and their needs are met.
  • Monitor events and check in on customers throughout the day.
  • Understand and foster the hotel/client relationship.
  • Understand technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues.
  • Handle equipment challenges and changes in a timely and professional manner.
  • Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
  • Use equipment sheets to determine equipment scheduled for setup and strike, interacting with other staff and outside vendors for equipment.
  • Increase revenue by utilizing floor up-selling techniques.
  • Work with clients to finalize invoices.
  • Complete order entries in Navigator, as needed.

Job Qualifications

  • High School Diploma required. Associate's degree is preferred.
  • 1 year of customer service or hospitality experience is preferred.
  • 1 year of audio visual experience or equivalent in educational environment is preferred.
  • A valid driver's license is required for team members that may operate Company vehicles.
  • Additional DOT requirement may need to be met if applicable.

Competencies

  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Action Oriented
  • Tech Savvy
  • Ensures Accountability