Customer Service Representative

1 day ago

Victoria, British Columbia, Canada U-Haul Full time

Job Summary:

U-Haul is seeking a motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring their needs are met.

Responsibilities:

  • Assist customers with U-Haul products and services, providing solutions to their needs.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, maintaining a high level of quality and cleanliness.
  • Answer customer questions and educate them on our products and services.
  • Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, maintaining a high level of safety and efficiency.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on the latest products and services.

Requirements:

  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Offers:

  • Paid holidays, vacation, and sick days, if eligible.
  • Career stability.
  • Gym Reimbursement Program, if eligible.
  • Opportunities for advancement.
  • Valuable on-the-job training.
  • Complete Benefit Plan, if eligible.
  • RRSP payroll deduction plan.
  • Deferred profit-sharing plan, if eligible.
  • You Matter Program (EAP).
  • Mindset App Program.
  • Wellness Programs.
  • Discounts on Apple products, Dell computers, hotels, and more.

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