Guest Service Supervisor

3 days ago


Kamloops, British Columbia, Canada Quality INN Full time
Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at Quality INN. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences and leading a team of staff to deliver outstanding service.

Key Responsibilities
  • Lead a team of 3-4 staff members to provide exceptional guest service and ensure seamless hotel operations.
  • Assist guests with special needs and ensure their stay is comfortable and enjoyable.
  • Coordinate and review work to ensure efficient hotel operations and high-quality guest service.
  • Train and develop staff in job duties, safety procedures, and company policies.
  • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
  • Requisition materials and supplies to ensure the hotel's operational needs are met.
Requirements
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a similar role.
  • Excellent interpersonal skills and ability to work in a fast-paced environment.
  • Team player with a strong work ethic and commitment to delivering exceptional guest service.
Work Environment

Our hotel is a dynamic and fast-paced environment where you will have the opportunity to work with a diverse team and make a real impact on our guests' experiences.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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