Customer Service Representative

2 weeks ago


Kitchener, Ontario, Canada Leon's Furniture Full time

About Leon's Furniture

At Leon's Furniture, we're passionate about delivering exceptional customer experiences. As a leading home furnishings retailer, we're committed to helping our customers find the perfect products for their homes.

Job Summary

We're seeking a Part-Time Customer Care Associate to join our team. As a Customer Care Associate, you'll be responsible for providing world-class customer service, responding to customer inquiries, and assisting with after-sales service. If you're a friendly, confident, and organized individual with excellent communication skills, we'd love to hear from you.

Key Responsibilities

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Assist customers with after-sales service, including troubleshooting and resolving product issues
  • Complete daily reports and maintain customer accounts
  • Work collaboratively with fellow colleagues to achieve sales and customer service goals

What We Offer

  • Ongoing training and development to ensure your success
  • A fast-paced, dynamic, and fun environment with a great team
  • A generous employee discount program
  • Profit sharing

Requirements

  • Ability to communicate clearly, both written and orally
  • Fun, friendly, confident personalities
  • Strong problem-solving and analytical skills
  • Exceptional organizational skills
  • Ability to work collaboratively with fellow colleagues
  • Ability to interact professionally with customers
  • Some evenings and weekends shifts required


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