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Food Service Team Lead

2 months ago

Cranbrook, Canada Wendy's Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Wendy's. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and that our team members are trained and equipped to provide it.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of staff who prepare and portion food, ensuring that all food safety and quality standards are met.
    • Train staff in job duties, sanitation, and safety procedures, as well as customer service skills.
    • Address customer complaints or concerns in a professional and courteous manner.
  • Operations and Administration
    • Establish methods to meet work schedules and ensure that all tasks are completed efficiently and effectively.
    • Maintain records of stock, repairs, sales, and wastage, providing regular reports to management.
    • Prepare and submit reports on sales, customer feedback, and team performance.
  • Customer Service
    • Ensure that all customers receive exceptional service, responding promptly to their needs and concerns.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Team Management
    • Supervise a team of 5-10 staff members, providing guidance, support, and feedback to ensure that they are meeting their job responsibilities.
    • Develop and implement training programs to enhance team members' skills and knowledge.
  • Work Environment
    • Work in a fast-paced environment, with tight deadlines and high pressure to meet customer demands.
    • Stand for extended periods, walk, and move frequently throughout the restaurant.
    • Use attention to detail to ensure that all tasks are completed accurately and efficiently.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 1 year to less than 2 years of experience in a food service establishment.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and meet tight deadlines.
    • Attention to detail and ability to multitask.
    • Ability to train and develop team members.
Work Environment

Our restaurant is a fast-paced environment with a high volume of customers. As a Food Service Supervisor, you will be required to stand for extended periods, walk, and move frequently throughout the restaurant. You will also be required to work under pressure to meet customer demands and tight deadlines.

Personal Suitability
  • Client Focus
    • Ability to provide exceptional customer service and respond to customer needs and concerns.
  • Efficient Interpersonal Skills
    • Ability to work effectively with team members, management, and customers.
  • Excellent Oral Communication
    • Ability to communicate effectively with customers, team members, and management.
  • Flexibility
    • Ability to adapt to changing situations and priorities.
  • Team Player
    • Ability to work collaboratively with team members to achieve common goals.
  • Initiative
    • Ability to take initiative and make decisions in a fast-paced environment.
  • Dependability
    • Ability to be reliable and dependable in meeting job responsibilities.
Support for Persons with Disabilities

We are committed to creating a welcoming work environment for persons with disabilities. As a Food Service Supervisor, you will be required to provide awareness training to employees to ensure that our restaurant is accessible and inclusive for all customers.

Support for Newcomers and Refugees

We are committed to supporting newcomers and refugees who have been displaced by conflict or natural disaster. As a Food Service Supervisor, you will be required to recruit and train newcomers and refugees to ensure that they have the skills and knowledge needed to succeed in our restaurant.

Support for Youths

We are committed to supporting youths and providing them with opportunities for growth and development. As a Food Service Supervisor, you will be required to offer on-the-job training tailored to youth, ensuring that they have the skills and knowledge needed to succeed in our restaurant.