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Guest Services Supervisor

2 months ago

Whistler, British Columbia, Canada Travel + Leisure Co Full time

Transforming Guest Experiences

At Travel + Leisure Co., we're dedicated to putting the world on vacation. As a Guest Services Supervisor, you'll play a pivotal role in delivering exceptional experiences for our guests. Your leadership skills will empower your team to resolve issues, anticipate needs, and exceed expectations.

Your Key Responsibilities:

  • Lead daily front- and back-of-house operations to ensure seamless guest experiences.
  • Provide expert check-in and check-out procedures, analyze reports, and communicate needs with your team.
  • Maintain accurate room inventory and efficiently manage schedule adjustments.
  • Develop and coach staff to deliver outstanding customer service and technical skills.
  • Collaborate with colleagues to maintain positive customer and associate relationships.
  • Support customer service standards that exceed guest expectations and communicate reservation flag information.

Your Qualifications:

  • Valid driver's license.
  • Demonstrated ability to work under pressure.
  • Basic leadership skills with ability to coach, mentor, and train staff.
  • Excellent verbal and written communication, as well as excellent hospitality service skills.
  • Working knowledge of various computer software programs, including property management systems.
  • Comprehension and literacy for analyzing reports.
  • 1 year of supervisory or management level experience.
  • 1 year of hotel, timeshare, or hospitality service experience.

Compensation and Benefits:

The hourly rate for this role is $28.50. As a valued member of our team, you'll enjoy a comprehensive compensation package and opportunities for growth and development.

About Us:

At Travel + Leisure Co., we're passionate about delivering exceptional experiences for our guests. Our inclusive environment fosters excellence, fun, and support for one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.