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Case Manager

2 months ago

Toronto, Ontario, Canada WoodGreen Full time
Job Summary

WoodGreen is seeking a skilled Case Manager to join our Supportive Housing team. As a Case Manager, you will play a critical role in providing comprehensive case management services to individuals in our supportive housing program.

Key Responsibilities
  • Provide assessment, personal goal setting, and short/long-term planning to support individuals in achieving their goals.
  • Develop and implement case plans that address the unique needs of each individual.
  • Provide informal counseling, crisis intervention, and referrals to community resources.
  • Work closely with staff and clients to develop strategies that support clients with substance use and mental health issues.
  • Advocate on behalf of clients when required.
  • Link clients to various community resources and facilitate referrals to other community support services.
  • Ensure the coordination of services and a continuum of care.
  • Liaise with other program area staff and service providers to ensure a comprehensive approach to client care.
  • Monitor housing challenges and develop strategies to support clients in maintaining their housing.
  • Complete statistics and reports, and maintain all records regarding program activity enrollment.
Requirements
  • Bachelor's degree in Social Work, Social Service Work Diploma, or a related discipline.
  • 3+ years of experience in mental health and harm reduction, housing support, and working with individuals who have experienced homelessness.
  • Strong case management, informal counseling, and crisis intervention skills.
  • Ability to work effectively in a team and independently.
  • Strong housing support skills and ability to support individuals in incorporating a harm reduction strategy in obtaining and maintaining their housing.
  • Ability to exercise good judgment, flexibility, creativity, and sensitivity to changing needs.
  • Ability to minimize barriers through service delivery for low-income individuals with mental health and substance use issues.
  • Ability to develop, implement, and evaluate community needs and follow-up programs.
  • Demonstrated interpersonal, verbal, and written communication skills.
  • Demonstrated information and referral skills, and ability to effectively link clients to supportive services.
  • Ability to work from a client-centered approach.
  • Knowledge of the health sector, its related services, and community resources.
  • Ability to follow policies, procedures, and adhere to legislation.
  • Thorough understanding of clinical practices and care models.
  • Proven ability to facilitate presentations and workshops.
  • Applied computer skills (MS Word, Excel, and Internet).
  • Ability to use case management software (Pirouette) is an asset.