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Assistant Manager Member Service II

2 months ago

Red Deer, Alberta, Canada Servus Credit Union Full time
Job Title: Assistant Manager Member Service II

Servus Credit Union is seeking a highly motivated and experienced Assistant Manager Member Service II to join our team at our South Hill branch in Red Deer.

As a key member of our leadership team, you will be responsible for leading and coaching our Member Service Representatives to identify members' needs and recommend, refer, or provide products and services that enhance their financial fitness.

Key Responsibilities:
  • Motivate and coach employees to find opportunities to shape members' financial fitness
  • Be proactive in pursuing new business opportunities
  • Adhere to policies, procedures, and loss prevention guidelines to mitigate risk of loss
  • Provide support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork
  • Understand and meet the needs of our members by providing them with advice on appropriate products and services, and/or identifying opportunities to refer members to appropriate team members or external partners
  • Demonstrate an expert understanding of all branch security procedures
Requirements:

To qualify, you will need at least 4 years of retail banking experience and your high school diploma.

Although not required, the following education/certificates are valuable assets:

  • Previous leadership/supervisory experience
  • Post-secondary education in Finance (or related studies)
What We Offer:

Working for Servus has outstanding benefits, including:

  • Training & Development Opportunities
  • Career Advancement Potential
  • Flexible work options
  • Competitive Compensation including performance-based incentive pay
  • Meaningful work towards individual and corporate goals
  • Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members, which means you'll have all the benefits of being a member of the credit union, including profit sharing, voting for the board of directors, and all of the services we provide.

We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don't check every box, we encourage you to apply.