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Fire Inspections and Service Coordinator

2 months ago

Hamilton, Ontario, Canada Johnson Controls Full time

Unlock Your Potential with Johnson Controls

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.

Key Responsibilities:

  • Coordinate and optimize service and inspection work schedules to ensure timely delivery and customer satisfaction.
  • Manage customer commitments, ensuring all service delivery requirements are met.
  • Request and generate purchase orders for materials and subcontractors.
  • Monitor key performance indicators (KPIs) surrounding service and inspection performance.
  • Intake and review service calls, scheduling and following up on jobs until completion.
  • Order materials required for service, both scheduled and emergency.
  • Organize and distribute inspection reports and certificates as required.

Requirements:

  • 3-5 years of customer service experience.
  • Excellent communication and organizational skills.
  • Prominent level of organization and attention to detail.
  • Fleet scheduler or service coordinator experience.
  • Strong proficiency in Excel.

Preferred Qualifications:

  • Associate or Bachelor's degree.
  • Experience working in a fast-paced work environment.
  • Use of ACE/Oracle systems.
  • Product knowledge of life safety equipment.

About Johnson Controls:

Johnson Controls is a company that values its employees as dedicated, skilled, and passionate individuals who contribute to the success and growth of our organization. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, Johnson Controls employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.