Fire Inspections and Service Coordinator

4 weeks ago

Hamilton, Ontario, Canada Johnson Controls Full time

Unlock Your Potential with Johnson Controls

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We're seeking a highly organized and detail-oriented individual to join our team as a Fire Inspections and Service Coordinator.

About the Role

As a Fire Inspections and Service Coordinator, you will be responsible for scheduling and optimizing service and inspection work, ensuring all customer commitments are met, and coordinating with the Warehouse Shipper & Receiver to ship materials to customers. You will also be responsible for monitoring various KPIs surrounding service/inspection performance, reviewing, scheduling, and following up on all service/inspection jobs until completion.

Key Responsibilities

  • Schedule and optimize service and inspection work using Oracle (ACE) and assign tasks to technicians based on skills, territories, customer preferences, and availability.
  • Communicate and resolve issues with customers and personnel regarding scheduling and service repair work.
  • Measure branch activity and compliance with program initiatives, identify areas for improvement, and develop action plans with branch/region management.
  • Monitor technician activity and schedules to ensure customer commitments are met and communicate status changes to customers.

Requirements

  • 3-5 years of customer service experience.
  • Excellent communication and organizational skills.
  • Prominent level of organization and attention to detail.
  • Fleet scheduler or service coordinator experience.
  • Strong Excel skills.

Preferred Qualifications

  • Associate or Bachelor's degree.
  • Experience working in a SimplexGrinnell District or fast-paced work environment.
  • Use of ACE/Oracle systems.
  • Product knowledge of life safety (fire alarm & sprinkler) equipment.

About Johnson Controls

At Johnson Controls, we prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. We value our employees' well-being and offer competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, our employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

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