Customer Service Representative

1 week ago

Calgary, Alberta, Canada AXE IT CONSULTING INC. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at AXE IT CONSULTING INC. as a User Support Technician.

Key Responsibilities
  • Education and Experience: Bachelor's degree or equivalent experience in a related field.
  • Technical Support: Respond to users experiencing difficulties with computer systems, networks, and internet connectivity.
  • Problem-Solving: Consult technical manuals, user guides, and other documents to research and implement solutions to user issues.
  • Training and Development: Provide advice and training to users in response to identified difficulties, ensuring they have the necessary skills to use our systems effectively.
  • Log Management: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Business Systems Support: Provide support for business systems, networks, and internet connectivity to users in response to identified difficulties.
  • Customer Service: Provide exceptional customer service to users, ensuring their needs are met and they are satisfied with the support provided.
Benefits
  • Health Benefits: Comprehensive health care plan for employees.
  • Work Terms: Permanent position with a standard 40-hour workweek.
  • Work Language: English language proficiency required.

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