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Customer Service Representative

2 months ago

Calgary, Alberta, Canada MOBILE SNAP Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at MOBILE SNAP. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and ensuring their satisfaction with our services.

Key Responsibilities
  • Address customer complaints and concerns in a professional and courteous manner
  • Arrange for billing and payments for services rendered
  • Explain the type and cost of services offered to clients
  • Maintain accurate records and statistics of customer interactions
  • Perform general office duties, including ordering office supplies and maintaining inventory
  • Receive and log customer complaints and feedback
  • Provide information and explanations to clients regarding our services and procedures
Requirements
  • Experience in customer service or a related field is an asset
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent communication and interpersonal skills
  • Ability to maintain confidentiality and handle sensitive information
What We Offer

As a Customer Service Representative at MOBILE SNAP, you will have the opportunity to work in a dynamic and supportive team environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.