Hospitality Operations Manager

1 month ago


Fort Saskatchewan, Alberta, Canada Southfort Inn Full time
Position Overview

The Accommodation Facility Director is responsible for overseeing the daily operations of our esteemed establishment, ensuring a high standard of service and guest satisfaction.

Educational Requirements
  • Completion of College or CEGEP education is preferred.
Work Environment
  • Work is conducted in a hotel, motel, or resort setting.
Key Responsibilities
  • Formulate and execute operational policies and procedures.
  • Engage in negotiations with vendors for necessary supplies and materials.
  • Manage front desk operations effectively.
  • Prepare financial plans and track income and expenditures.
  • Coordinate and supervise maintenance tasks.
  • Ensure adherence to established policies and procedures.
  • Address and resolve guest complaints and concerns.
  • Provide assistance to clients and guests with specific needs.
  • Develop and manage staff work schedules.
Technical Skills
  • Proficiency in MS Excel and MS Office applications.
Work Conditions
  • Ability to thrive in a fast-paced environment.
  • Strong attention to detail is essential.
Personal Attributes
  • Demonstrated client focus.
  • Flexibility and adaptability.
  • Proactive initiative in problem-solving.
Experience Requirements
  • Minimum of 2 years and less than 3 years of relevant experience.
  • Permanent position with a commitment to excellence.
  • Work language is English.
  • Standard working hours are 35 hours per week.


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