Hospitality Operations Manager

1 month ago


Fort Saskatchewan, Alberta, Canada Comfort Inn & Suites Full time
Position Overview

The Hospitality Operations Manager at Comfort Inn & Suites is responsible for overseeing the daily operations of our dining services, ensuring a high standard of service and customer satisfaction.

Key Responsibilities
  • Service Management: Identify the types of services to be provided and develop operational procedures to enhance guest experience.
  • Performance Evaluation: Conduct regular performance assessments of staff to ensure quality service delivery.
  • Health and Safety Compliance: Ensure adherence to health and safety regulations to maintain a safe environment for both guests and employees.
  • Customer Relations: Address and resolve any customer complaints or concerns promptly and effectively.
  • Operational Oversight: Plan, organize, direct, control, and evaluate daily operations to ensure efficiency and effectiveness.
Work Environment
  • Pace: Work in a fast-paced environment that requires quick thinking and adaptability.
  • Task Variety: Engage in repetitive tasks that require a high level of attention to detail.
Personal Attributes
  • Flexibility: Ability to adapt to changing situations and demands.
  • Organizational Skills: Strong ability to manage time and prioritize tasks effectively.
  • Reliability: Dependable and trustworthy in managing responsibilities.
Qualifications
  • Experience: A minimum of 1 year to less than 2 years in a similar role.
  • Employment Type: Permanent position.
  • Language: Proficiency in English is required.
  • Work Hours: 35 hours per week.


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