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Front Desk Representative

2 months ago


Slave Lake, Canada Slave Lake Inn and Conference Centre Full time

{"h2": "About the Role", "p": "We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Slave Lake Inn and Conference Centre. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, managing room reservations, and handling guest inquiries. If you have a passion for delivering outstanding service and are looking for a challenging and rewarding role, we encourage you to apply.", "h2": "Key Responsibilities", "ul": [{"li": "Greet and register arriving guests, assign rooms, and provide information on hotel facilities and services"}, {"li": "Process group arrivals and departures, take, cancel, and change room reservations"}, {"li": "Provide general information about points of interest in the area and exchange foreign currency"}, {"li": "Process guests\u2019 departures, calculate charges, and receive payments"}, {"li": "Maintain an inventory of vacancies, reservations, and room assignments"}, {"li": "Follow emergency and safety procedures and perform clerical duties"}, {"li": "Answer telephone and relay telephone calls and messages, and assist clients/guests with special needs"}, {"li": "Contact customers to deliver requested wake-up calls and provide customer service"}], "h2": "Requirements", "ul": [{"li": "Secondary (high) school graduation certificate"}, {"li": "Will train"}, {"li": "Attention to detail, fast-paced environment, standing for extended periods, and work under pressure"}, {"li": "Client focus, dependability, efficient interpersonal skills, flexibility, judgement, organized, reliability, and team player"}], "h2": "What We Offer", "ul": [{"li": "Recognized employer"}, {"li": "Other benefits"}, {"li": "Permanent work term, 40 hours per week, and work language: English"}]