IT Support Specialist

6 days ago


Newmarket, Ontario, Canada The Regional Municipality of York Full time
About The Regional Municipality of York

The Regional Municipality of York is a dynamic and growing region in Canada, with a diverse population and a strong commitment to innovation and excellence. Our organization is dedicated to providing exceptional service to our residents and businesses, and we are seeking a highly motivated and detail-oriented individual to join our team as an IT Service Desk Assistant.

About the Role

This is an exciting opportunity to join our Information Technology Services team as an IT Service Desk Assistant. In this role, you will be responsible for providing technical support to our staff, assisting with the decommissioning and documentation of technology assets, and participating in technical project teams to deliver ITS-related projects and programs.

Key Responsibilities
  • Provide technical support to staff, responding to help desk inquiries and resolving issues with computer equipment and software.
  • Record client interactions using ticket tracking software and monitor and alert management of urgent issues.
  • Provide second-level support for the ITS Service Desk, ensuring referral, escalation, and follow-up procedures are applied correctly and effectively.
  • Participate in technical project teams to assist in the delivery of ITS-related projects and programs.
  • Provide exceptional customer service to internal ITS staff and staff from other departments.
Requirements
  • Currently enrolled on a full-time basis in a post-secondary IT or related program and must have a required co-op, placement, or internship to graduate.
  • Knowledge of computer hardware and technology components.
  • Knowledge of and demonstrated ability in corporate core competencies, including customer service, communication, teamwork, initiative/self-management, and flexibility/adaptability.
  • Computer literacy utilizing MS Office software applications.
  • Ability to organize daily workload, set priorities, and meet required deadlines.
What We Offer

The Regional Municipality of York offers a collaborative and progressive work environment, with a strong commitment to employee development and well-being. We offer a competitive salary and benefits package, as well as opportunities for professional growth and advancement.

How to Apply

To apply for this exciting opportunity, please submit your resume, cover letter, and unofficial transcript by [insert deadline]. Please use the following naming convention for your uploaded documents: "Last Name, First Name - IT Service Desk Assistant - Co-op Student (Job ID: ".



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