Customer Service Representative

2 months ago

Sudbury, Ontario, Canada Executive Aviation Full time
About the Role

Executive Aviation is seeking a highly skilled and customer-focused Customer Service Agent to join our team at the Sudbury Airport. As a key member of our operations team, you will be responsible for providing exceptional service to our airline partners and their passengers.

Key Responsibilities
  • Greet and assist passengers in a professional and courteous manner
  • Ensure compliance with airline-specific check-in policies and procedures
  • Manage passenger boarding and ensure a smooth and efficient process
  • Provide pre-flight grooming services for first-class or priority seating passengers
  • Enforce airline and airport policies and procedures to passengers
  • Collaborate with airline crew to ensure seamless operations
Requirements
  • At least 2 years of experience in a customer service role
  • Completion or working towards completion of a Travel and Tourism Diploma, Marketing, or Business Diploma
  • Previous airport experience is an asset
  • Flexible availability to work shift work, including early mornings, days, late evenings, weekends, and holidays
  • Strong communication and interpersonal skills
  • Ability to meet all conditions of employment, including a Restricted Area pass issued by Transport Canada, a criminal background check, and a valid driver's license
What We Offer

Executive Aviation offers a competitive wage range with opportunities for growth and development. We provide comprehensive health benefits and fantastic flight benefits with our airline partners. Our team is dedicated to supporting your professional growth and helping you reach your career goals.

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