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Senior Transformation Consultant
3 months ago
Job ID: 46505
Job Category: Human Resources
Division & Section: Parks, Forestry & Recreation, PFR Bus & Technology Transformation
Work Location: Metro Hall, 55 John Street
Job Type & Duration: Full-time, Temporary (24-month) Vacancy
Salary: $112, $149,247.00, Wage Grade 7.5
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
The City of Toronto's Parks, Forestry & Recreation division is seeking a seasoned and innovative Senior Transformation Consultant to contribute to the Enterprise Work Management Solution (EWMS) project team.
Key Responsibilities:
- Evaluate organizational preparedness and collaborate with the change management team to formulate change and communication strategies addressing key focus areas.
- Identify risks (both internal and external) and potential repercussions associated with change initiatives, recommending and executing actions to mitigate adverse effects.
- Work alongside training personnel to integrate change management principles into the creation of training materials and the delivery of training sessions.
- Assess and anticipate organizational and stakeholder readiness, particularly within a public sector unionized context, and provide recommendations to senior management for enhancing change capacity.
- Oversee stakeholder management, including conducting and documenting stakeholder change impact assessments and outlining necessary actions to support new behaviors.
- Develop, maintain, and communicate a comprehensive change management framework, policies, procedures, tools, and resources to foster consistent change management practices.
- Identify key stakeholders and assist in the creation of stakeholder engagement and communication plans.
- Apply change methodologies and principles to contribute to the development of strategies and implementation plans for the division.
- Research and prioritize new opportunities and methodologies to enhance change management practices.
- Act as a subject matter expert, advising on effective change management practices and the application of change management frameworks across various divisions.
- Engage with senior leaders to ensure alignment and appropriate sponsorship of initiatives for successful outcomes.
- Utilize assessment data to pinpoint areas of focus and potential strategies for addressing needs, including identifying resistance and performance gaps.
- Evaluate learning needs to determine the scale and complexity of development requirements, identifying gaps and formulating plans with resource and budget considerations.
- Recognize the influence of organizational culture on change initiatives and design strategies that account for these impacts.
- Involve relevant stakeholders at appropriate stages by developing and executing stakeholder engagement strategies.
- Facilitate discussions and present analysis and conclusions to clients and stakeholders.
- Develop corporate data analytics for performance evaluation, including return on investment metrics, and advance recommendations for improvements.
- Establish and monitor success metrics, evaluating outcomes against objectives.
- Conduct evaluations and recommend process improvements based on lessons learned.
- Formulate a strategy for embedding and sustaining change benefits, including knowledge transfer and continuous improvement practices.
- Ensure stakeholders are informed and understand the rationale behind changes.
- Prepare materials for communicating change to senior management and sponsors, including reports and presentations.
- Collaborate with the communications team to craft key messages for various levels of communication.
- Provide leadership and guidance on best practices and innovations within the change management community.
Key Qualifications:
- Post-secondary education in a relevant field (e.g., Business Administration, Strategic Management, Organizational Development) or equivalent experience. Formal change management accreditation is required.
- Extensive experience in change management within a major public or private sector organization, preferably in a public sector or unionized environment.
- Significant experience leading technology-driven change projects focused on behavioral change and technology adoption.
- Experience working at a strategic level, engaging with stakeholders to identify potential change impacts and ensuring effective change plans are established.
- Ability to communicate effectively with senior leaders in an advisory capacity, particularly regarding their role in change leadership.
- Comprehensive understanding of change management processes, including assessments, stakeholder engagement, and communication planning.
- In-depth knowledge of current change management methodologies and tools.
- Strong communication skills, including negotiation and presentation abilities, with experience facilitating discussions in various group settings.
- Resourcefulness and strong consulting skills, with the ability to multitask.
- Capability to build and maintain collaborative relationships with stakeholders to achieve corporate objectives.
- Willingness to travel to various City of Toronto work locations as required.
- Possession of a valid Province of Ontario, Class "G" Driver's License is an asset.