Customer Insights Business Analyst

5 days ago

Mississauga, Ontario, Canada McKesson's Corporate Full time
Job Summary

The Customer Insights Specialist will support the Sales Operations team with the goal of driving performance excellence and strategic decision-making across various facets of the business.

Key Responsibilities
  • Own the tracking of key performance indicators (KPIs) for Business Development and Provider Solutions teams, including success metrics, market penetration, and sales performance metrics.
  • Manage the maintenance of effective and actionable sales reporting dashboards, clearly demonstrating year-to-date progress versus expectations.
  • Create or modify current KPIs to improve sales reporting and gain greater insights, enabling more informed decision-making and enhancing overall sales performance.
  • Ensure data accuracy and integrity by managing lookup files and implementing strategies for maintaining clean and standardized data across reporting platforms.
  • Efficiently manage customer lists and segmenting into appropriate groups, facilitating targeted sales strategies and enhancing customer engagement initiatives.
  • Support the monitoring of the sales funnel across Business Development, Provider, MSD, and Data Commercialization sales teams.
  • Responsible for the production of comprehensive monthly reports and/or PowerPoint presentations on customer performance metrics tailored to each therapeutic area.
  • Identify inefficiencies in reporting processes and utilize expertise to optimize existing reports or develop new ones.
  • Support the organization's financial planning and forecasting processes by assisting with sales budget and long-range planning inputs.
  • Extract, cleanse, and modify raw data from Power BI reports and other sources.
  • Perform research needs as required, to help inform our client segmentation strategy.
  • Ensure accuracy and integrity of Salesforce data through proactive maintenance and regular customer audits.
  • Coordinate Net Promoter Score (NPS) across Provider Solutions therapeutic areas to gather customer feedback.
General Responsibilities
  • Communicate data-driven insights and make clear and concise recommendations on how to use those insights to support business growth and development.
  • Collaborate with Business Performance and Analytics teams to leverage data and analytics.
  • Work with Data & Analytics team to identify and address usability issues in Power BI reports.
  • In collaboration with other Business Performance and Analytics teams, identify and develop innovative strategies and tactics to optimize sales opportunities.
  • Work closely with the Manager, Customer Insights and Strategy on special initiatives and projects.
Requirements
  • University degree in a relevant discipline. MBA or other Master's would be an asset.
  • Minimum of 4 to 6 years' experience in a similar role, preferably in the biopharma and/or healthcare industry.
  • Critical thinker with the ability to analyze data, identify patterns, and provide resolutions to complex business problems.
  • Strong business acumen, with a track record of leveraging customer insights to drive strategic decision-making.
  • Knowledge of Canadian healthcare industry business and/or experience with IQVIA data sets are a definite asset.
  • Advanced knowledge of the MS Office products (Excel, Power BI, PowerPoint, Word), and knowledge of or experience with CRM (Salesforce) an asset.
  • Strong analytical and problem-solving skills with attention to detail and accuracy.
  • Creative problem solver open to innovative analytic approaches.
  • Excellent communication, presentation, and interpersonal skills; results-oriented and driven to succeed.
  • Demonstrated leadership, strong team player, ability to manage priorities and meet tight deadlines.
  • High sense of urgency with ability to multi-task, work proactively, and independently in a fast-paced environment.
  • Bilingual (English and French), both written and spoken an asset.

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