IT Infrastructure Support Specialist

4 weeks ago

Huntsville, Ontario, Canada Master Halco Full time
Master Halco is in search of an Information Technology Infrastructure Technician to enhance our operational capabilities. The successful candidate will play a crucial role in supporting all IT Infrastructure Operations, ensuring that technology processes, policies, and procedures are in line with organizational standards.

The Information Technology Infrastructure Technician will deliver Level 1 and 2 technical and functional support for our infrastructure, aimed at maintaining high availability, integrity, and uptime. Master Halco values its employees and is committed to fostering a supportive work environment that promotes growth and development.

Why consider a career with Master Halco?
  • A culture that prioritizes opportunities for advancement and internal promotions
  • Competitive salary and benefits package
  • Comprehensive Health Care plan, including medical, dental, and vision coverage
  • Retirement plan with company contributions
  • Standard work schedule: Monday to Friday, 8 hours a day, with potential for additional hours

Key Responsibilities:
  • Act as an escalation point for IT troubleshooting, which includes laptop repairs, mobile device support, conference room setups, and diagnostics for hardware and networking equipment.
  • Provide support for all IT systems, including end-user workstations and mobile devices.
  • Assist in maintaining LAN systems, including switching and wireless access points.
  • Collaborate with vendors and engineering teams to support workstations associated with manufacturing equipment.
  • Facilitate the integration of software and applications.
  • Implement network security measures to protect against cyber threats and enhance data protection.
  • Install and configure new software, computers, or peripheral devices.
  • Maintain existing software and hardware by applying updates, installing drivers, and performing repairs as necessary.

Essential Qualifications:
  • Strong knowledge of Windows Operating Systems
  • Familiarity with Active Directory and Office 365
  • Experience with VOIP and collaboration tools
  • Cisco Certified Network Associate (CCNA) or equivalent Cisco certifications preferred
  • WAN experience is a plus
  • Effective communication skills across all organizational levels
  • Strong critical thinking and problem-solving abilities
  • Proven ability to learn new technologies with a history of achievements

Required Education and Experience:
  • IT certifications or a degree in a relevant field
  • 5+ years of progressive experience in information technology, including help desk and technical support roles
Work Environment: Combination of manufacturing and office settings.
Physical Demands: Ability to sit, stand, climb, lift, and/or move up to 50 lbs.
Position Type: Full-time position with a standard workweek of Monday through Friday. Master Halco is an Equal Opportunity Employer, committed to a diverse and inclusive workplace that respects and supports all individuals.

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