IT Support Specialist

7 days ago


Ottawa, Ontario, Canada Hemmersbach GmbH & Co. KG Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Hemmersbach GmbH & Co. KG. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their hardware and software needs are met.

Key Responsibilities
  • Respond to and resolve technical issues related to hardware, software, and network infrastructure
  • Provide expert-level support for Windows corporate network environment, Active Directory, and Microsoft Intune
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions in a ticketing system
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • 18 months of IT experience (or equivalent)
  • Knowledge of Active Directory, MS Intune, and standard corporate software
  • Experience in OS, Apps, and H/W installation and troubleshooting
  • Familiarity with ServiceNOW ticketing system
  • Basic support for Mobile devices, Meeting rooms equipment, MF Printers, Telephony
What We Offer

Hemmersbach provides IT infrastructure services in over 190 countries, with 50 own subsidiaries. We deliver exclusively for leading companies in the IT industry. As a member of our team, you will have the opportunity to work with cutting-edge technology and make a real impact on our customers' success.



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