Process Management Leader

13 hours ago

Old Toronto, Ontario, Canada Capital One Canada Full time
About the Role

We are seeking a highly skilled Process Management Leader to join our team at Capital One Canada. As a key member of our organization, you will be responsible for leading a team that partners with groups across the company to design, build, manage, and enhance our Data Retention and Protection processes and controls.

Key Responsibilities
  1. Lead a team of associates, inspiring and empowering them to achieve excellence in process performance.
  2. Design, develop, and implement processes and controls that govern Canada's compliance to internal policies and procedures, and appropriate regulatory requirements related to the handling of sensitive data.
  3. Maintain knowledge of relevant data policies and procedures, and ensure documentation is up-to-date.
  4. Manage delivery of data processes by defining and implementing process improvement agendas.
  5. Regularly evaluate the efficiency of existing data management procedures and proactively propose improvements to achieve better business outcomes and enhance user experience.
  6. Apply various methods for process improvement (Visual Management, Lean, Six Sigma) to continually enhance operational effectiveness, identify the root cause of issues, and manage risk.
  7. Lead stakeholder engagement efforts and utilize exceptional communication, teamwork, and influence skills to foster team alignment and drive process success.
  8. Conduct and support regular risk governance activities on a monthly, quarterly, and annual cadence, including process-level risk assessments, control assessments, and testing, issue and event management, and audits.
  9. Manage Business Continuity Planning for applicable processes.
  10. Strategic planning, demonstrating the ability to set a vision, chart a path, and execute with high impact.
Requirements
  1. Bachelor's degree.
  2. At least 5 years of experience working in process management, risk management, or data roles.
  3. At least 5 years of experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively.
  4. At least 2 years of experience leading a team.
Preferred Qualifications
  1. At least 3 years of experience designing, managing, and improving processes.
  2. Experience of using Lean Six Sigma methodologies to drive continuous improvement initiatives.
  3. Familiarity with cloud-based data environments would be an advantage.
About Capital One Canada

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

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