Technical Support Specialist
1 week ago
We are seeking a highly skilled Technical Support Specialist to join our team at Richie It Solutions Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless experience with our computer systems and networks.
Key Responsibilities- Monitor and report on the performance of computer systems and networks, identifying and resolving any issues that may arise.
- Provide technical support to users experiencing difficulties with computer systems, networks, and internet connectivity.
- Consult technical manuals and other documents to research and implement solutions to technical issues.
- Provide training and advice to users on how to use computer systems and networks effectively.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Provide business systems, network, and internet support to users, ensuring that they have access to the resources they need to perform their jobs effectively.
- Set up equipment for employee use, ensuring that it is properly installed and configured.
- Perform Web-server backup and recovery operations to ensure that our systems are secure and reliable.
- Bondable
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
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