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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada Leena Instruments Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Leena Instruments. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless experience with our products and services.

Key Responsibilities:
  • Respond to user inquiries and provide technical support via phone, email, or in-person
  • Diagnose and resolve technical issues with computer systems, software, and hardware
  • Provide training and guidance to users on how to use our products and services
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base articles
Requirements:
  • 1-2 years of experience in a technical support role
  • Strong knowledge of computer systems, software, and hardware
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
Language:

English

Work Hours:

30 hours per week