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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada J S Trucking Ltd. Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at J S Trucking Ltd.

Job Summary

The Technical Support Specialist will provide technical assistance to users experiencing difficulties with computer systems, network, and internet connectivity. The ideal candidate will have excellent problem-solving skills, be able to work in a fast-paced environment, and have a strong attention to detail.

Key Responsibilities
  • Respond to user inquiries and provide technical support via phone, email, or in-person
  • Consult technical manuals, user guides, and other resources to research and implement solutions
  • Provide training and guidance to users on computer systems, software, and hardware
  • Collect and maintain a problems and solutions log for use by other technical support analysts
  • Supervise and mentor junior technical support staff
Requirements
  • 2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail
  • Fluency in English
Work Environment

The Technical Support Specialist will work in a fast-paced environment with a team of technical support analysts. The ideal candidate will be able to work independently and as part of a team to provide excellent customer service.

What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment