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Client Experience Specialist

3 months ago

Whitby, Canada Scotiabank Full time

Requisition ID: 205074

Become part of a purpose-driven and successful team that is dedicated to achieving results within an inclusive and high-performing culture.

Position Overview

As a Client Experience Specialist, you embody the essence and spirit of our branches. At Scotiabank, our customers are our top priority, and we strive to assist them in reaching their financial aspirations.

Our Client Experience Specialists are focused on people and engage with customers in a relatable manner. As a vital member of the Canadian Banking Branch Network, your primary goal is to deliver outstanding service throughout the customer journey by:

  • Proactively identifying customer needs and listening attentively to their requests
  • Handling daily transactions efficiently
  • Fostering strong, enduring relationships
  • Contributing to the Branch's objectives by recognizing and addressing straightforward sales opportunities
  • Being a technology advocate and sharing your expertise by introducing clients to our digital banking applications and helping them manage their banking requirements effectively
Is this position suitable for you? In this role, you will:
  • Establish robust customer relationships and provide exceptional service
  • Identify and address customer needs
  • Simplify complex concepts for better understanding
  • Excel in a performance-driven environment while positively contributing to a collaborative team atmosphere
  • Exhibit a strong desire to learn and a commitment to success
Required Skills

Do you possess the skills necessary to thrive in this role? We would be excited to work with you if you:
  • Have demonstrated customer service abilities through previous employment or community engagement
  • Are eager to assist in a professional, friendly, and efficient manner
  • Can work a flexible schedule
  • Are comfortable in straightforward sales scenarios
  • Possess strong technical skills and the capability to promote digital and self-service banking options to our clients
What We Offer
  • The chance to be part of a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A fulfilling career path with diverse opportunities for professional growth
  • Internal training to support your career advancement and skill enhancement
  • An organization dedicated to making a positive impact in our communities – for you and our clients
  • Recognition and rewards for high performance, supported by leadership through meaningful development discussions that facilitate quicker advancement and internal training for your growth and development.
  • A competitive compensation and benefits package

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we assist our customers, their families, and their communities in achieving success through a comprehensive range of advice, products, and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank and are committed to fostering an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please inform our Recruitment team. Candidates must apply directly online to be considered for this role. We appreciate all applicants for their interest in a career at Scotiabank; however, only those candidates selected for an interview will be contacted.