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Bilingual Client Success Specialist

3 months ago

Vancouver, British Columbia, Canada Intiveo Full time
Bilingual Client Success Specialist (FR/EN)

We are seeking a dedicated Bilingual (French/English) Client Success Specialist to become a vital part of our expanding team. This role is ideal for individuals who are enthusiastic about providing exceptional customer service in a dynamic, startup-like atmosphere.

As a member of our Customer Success team, you will report directly to the Onboarding Manager and be responsible for guiding clients through the onboarding process, delivering training, and proactively ensuring that clients derive maximum value from our services.

If you are an adaptable, inquisitive, and passionate professional who shares our vision of enhancing patient care through innovative technology, we encourage you to connect with us.

About Us
Intiveo is a premier cloud-based communication platform utilized by 15,000 healthcare practitioners to engage with nearly 20 million patients. Our mission is to continuously enhance patient care by understanding communication needs, behaviors, and preferences, leading to successful treatment outcomes.

Your Responsibilities

  • Collaborate with clients, particularly French-speaking and Quebec-based customers, to deliver an outstanding onboarding experience and help them realize the full potential of Intiveo in achieving their business objectives.
  • Engage all new clients to promote user adoption and satisfaction, ensuring high retention rates.
  • Encourage clients to strategically consider how our platform can meet their business requirements.
  • Educate and support clients on best practices, as well as the advantages of our products and services.
  • Proactively reach out at critical points in the client journey to ensure they achieve important milestones.
  • Monitor accounts to identify potential churn risks and take proactive measures to mitigate those risks.

Your Profile

  • Bilingual (French/English) - required
  • Comfortable working in a remote-first environment.
  • Preference for working in the Eastern Time Zone.
  • Proven track record in client partnership, ideally within a SaaS context, while fostering strong relationships.
  • Minimum of 2+ years of experience in project or client account management, preferably in a Customer Success capacity.
  • Exceptional time management, organizational, and problem-solving abilities.
  • Ability to advocate for ideas and concepts effectively.
  • Strong attention to detail.
  • Excellent written and verbal communication skills, with a professional and engaging demeanor.
  • Strong aptitude for technology and a desire to learn new software solutions.

Employee Benefits:

  • Generous vacation policy.
  • Wellness Fund.
  • RRSP matching program.
  • Employee Stock Ownership Plan (ESOP).
  • Annual team retreat.
  • Birthday off (because who wants to work on their special day?).

More About Intiveo

At Intiveo, we are committed to fostering a culture that embraces inclusivity and values diverse perspectives, life experiences, cultures, and identities. We believe that our differences strengthen us and that a variety of viewpoints leads to better ideas and more well-rounded decisions. In essence, we celebrate our diversity.