Customer Success Specialist

1 month ago


Vancouver, British Columbia, Canada Zendesk Canada Full time
Customer Success Specialist

At Zendesk Canada, we're seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for nurturing customer relationships, onboarding customers to our WFM solution, and helping them set and achieve their success criteria.

Your industry knowledge and expertise will enable you to stay up-to-date on the latest trends and competitor offerings, guiding successful success strategies for our customers. You will also be responsible for attending and owning account escalations until resolution, mitigating churn risk, and helping to optimize our processes.

We're looking for a team player with excellent verbal and written communication skills, who is experienced in working remotely and has a proven track record of managing B2B accounts in previous roles. If you're passionate about building relationships with customers who will stay, collaborate, and refer Zendesk, we want to hear from you

As a Customer Success Specialist at Zendesk Canada, you will have the opportunity to work with a diverse range of customers, helping them to achieve their goals and objectives. You will be part of a dynamic and supportive team, working collaboratively to drive customer success and growth.

We're committed to fostering a culture of diversity, equity, and inclusion, and we're proud to be an equal opportunity employer. If you're passionate about customer success and want to join a team that values innovation, collaboration, and customer satisfaction, we encourage you to apply.



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