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Technical Support Specialist

2 months ago

Oakville, Ontario, Canada web tech pro Full time
Job Title: User Support Technician

We are seeking a highly skilled and experienced User Support Technician to join our team at Web Tech Pro. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring their technical needs are met.

Key Responsibilities:
  • Respond to user inquiries and resolve technical issues in a timely and efficient manner.
  • Provide expert advice and training to users on computer systems, software, and network configurations.
  • Collaborate with other technical support analysts to resolve complex technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in the design and implementation of new technical solutions and processes.
Requirements:
  • Associate Computing Professional (ACP) certification.
  • Cisco certified network associate.
  • IBM Certification.
  • Network+ Certification.
  • Strong knowledge of Unix, JavaOS, networking security, servers,.NET, C#, and C++.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
How to Apply:

If you are a motivated and experienced technical support professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].