Technical Support Specialist

4 weeks ago

Oakville, Ontario, Canada Veolia Full time

Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Veolia. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and collaborating with cross-functional teams to ensure seamless customer service.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and in-person visits
  • Troubleshoot and resolve technical issues related to Veolia WTS products and systems
  • Collaborate with cross-functional teams, including engineering, product management, and customer service
  • Develop and maintain in-depth knowledge of Veolia WTS products and systems
  • Communicate effectively with customers, both verbally and in writing
  • Participate in Root Cause Analysis (RCA) teams to identify and resolve systemic issues
  • Lead the resolution of customer complaints and issues throughout a project lifecycle

Requirements:

  • 5 years of experience with Veolia WTS systems or equivalent industry experience
  • 5 years of client relationship management experience
  • Ability to multitask on several concurrent projects
  • Strong focus on customer relationships (both external and internal customers)
  • Ability to effectively present ideas and information through the spoken and written word

Preferred Qualifications:

  • Relevant field experience working on Veolia WTS products
  • Background in Root Cause Analysis (RCA) tools
  • Bachelor's Degree or College Diploma with a minimum of 5 years of experience in Water Treatment field

About Veolia:

Veolia is an inclusive company committed to diversity and gives equal consideration to all applications, without discrimination. All your information will be kept confidential according to EEO guidelines.

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