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Assistant Manager Member Service II

2 months ago

Red Deer, Alberta, Canada Servus Credit Union Full time
About the Role

Servus Credit Union is seeking a highly motivated and experienced Assistant Manager Member Service II to join our team at our South Hill branch in Red Deer. As a key member of our leadership team, you will be responsible for leading and coaching our Member Service Representatives to deliver exceptional service to our members.

Key Responsibilities
  • Motivate and coach employees to identify opportunities to enhance members' financial fitness
  • Pursue new business opportunities proactively
  • Adhere to policies, procedures, and loss prevention guidelines to mitigate risk of loss
  • Provide support, guidance, and training to employees as needed to ensure performance improvement and cohesive teamwork
  • Understand and meet the needs of our members by providing advice on appropriate products and services, and/or identifying opportunities to refer members to appropriate team members or external partners
  • Demonstrate an expert understanding of all branch security procedures
Requirements

To qualify, you will need at least 4 years of retail banking experience and a high school diploma. Previous leadership/supervisory experience, post-secondary education in Finance, or related studies are valuable assets.

What We Offer

Working for Servus has outstanding benefits, including training and development opportunities, career advancement potential, flexible work options, competitive compensation, and meaningful work towards individual and corporate goals. As a member of our team, you will also have access to profit sharing, voting for the board of directors, and all of the services we provide.

Why Join Us?

Servus Credit Union is a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. If you're passionate about delivering exceptional service and making a difference in the lives of our members, we encourage you to apply.