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Quality Management Director
2 months ago
We are seeking a highly experienced Quality Management Director to join our team at 3 Step Recruitment Inc. The successful candidate will be responsible for guiding our strategy and implementation of quality management processes to ensure our customers receive the highest quality products and services.
Key Responsibilities:- Work with engineering, quality, and supply chain personnel to ensure supplier and individual part qualifications meet our standards.
- Develop and maintain the Approved Supplier List (ASL) and conduct annual quality/capacity audits with key suppliers.
- Coordinate with supply chain to ensure proper containment, return/rework, and corrective actions for quarantine parts.
- Establish and maintain a documented quality management system based on ISO criteria.
- Manage the Client (Non-Conforming Report) system and hold personnel accountable for corrective actions and closing NCRs.
- Oversee incoming material and outgoing finished goods for quality control/quality assurance.
- Be a customer advocate and work with them to address any quality concerns regarding our products.
- Work with internal project management and external customers to coordinate activities in PD, PE, supply chain, manufacturing, and operations under the proper guidelines.
- Drive the ISO certification process.
- Perform internal audits on business processes at least annually per ISO 9001 specifications.
- Hold an annual management meeting with the Leadership team per ISO 9001 specifications.
- Schedule and host external ISO 9001 audits once certification is ready or recertification is needed.
- Oversee and validate the training of the organization in quality management system processes and update them on any changes.
- Develop and track monthly quality and HSE metrics/KPIs for the organization.
- Perform regular cadenced HSE audits.
- Establish and provide initial onboarding QHSE training for new employees.
- Provide PPE recommendations for manufacturing floor personnel and work with supply chain to source it.
- Coach, mentor, and develop quality managers, quality engineers, and HSE personnel.
- ~ years experience as a quality manager supporting a manufacturing/service operation.
- ~ Minimum of 10 years of supervisory experience in a manufacturing environment.
- ~ Experience leading HSE policies, procedures, and enforcement in a manufacturing environment.
- ~ Exposure to Canadian Health, Safety, and Environmental regulations.
- ~ Previous experience working within an ISO certified manufacturing shop.
- ~ Experience defining and documenting quality management procedures.
- ~ QMS audit experience.
- ~ Shop floor manufacturing operations experience.
- ~ Experience implementing Lean manufacturing principles (and/or six sigma) in a manufacturing environment.
- ~ Previous experience using an ERP system and/or an IT system for quality.
- ~ Strong knowledge of quality assurance policies, processes, and procedures.
- ~ Experience in project management and customer interface from a quality and HSE aspect.
- ~ Proven ability to lead, motivate, and build teams.
- ~ Strong written and verbal communication skills.
- ~ Capable of reading and interpreting technical documents.
- ~ Excellent organizational skills, including the ability to efficiently evaluate, prioritize, and handle multiple and changing projects.
- BS in quality systems, engineering, operations management, or equivalent.
- Lean Manufacturing and/or Six Sigma problem-solving training.
- MBA is preferred.
- Certified quality inspector, engineer, or manager preferred.