Senior Operations Supervisor

4 weeks ago

Windsor, Ontario, Canada ServiceMaster Clean of Chatham, Windsor & Sarnia Full time
Position Overview
Reporting to the Supervisor or Operations Manager, the Senior Operations Supervisor will oversee cleaning activities and personnel assigned to both residential and commercial properties.

Key Responsibilities
  • Ensure all facility areas meet established quality benchmarks.
  • Onboard and train new employees on job responsibilities and company standards, including the ServiceMaster Capture and Removal Cleaning System, safety protocols, and professional conduct expectations.
  • Maintain a daily log to document any unusual incidents (e.g., unlocked doors, unexpected occurrences).
  • Organize work assignments and allocate staff as needed.
  • Evaluate crew performance on assignments, regularly communicate expectations, and provide constructive feedback to enhance productivity.
  • Monitor compliance with ServiceMaster's standards and policies, including punctuality, dress code, and overall appearance of staff.
  • Ensure adherence to scheduled cleaning tasks by assigned personnel and arrange for additional or substitute staff when necessary.
  • Participate in weekly production meetings, with reminders sent out regularly.
  • Manage supply inventory by assessing usage, equipment condition, and restocking as needed.
  • Assign and oversee staff to ensure compliance with internal and external security and lighting standards, particularly during cleaning hours.
  • Adjust schedules and shifts as required to accommodate changes in workload, weather, or personal emergencies, ensuring timely communication with staff.
  • Maintain accurate records of all time sheets and ensure timely communication with relevant parties.
General Expectations
  • Foster positive relationships with clients whenever possible.
  • Deliver exceptional service that surpasses client expectations.
  • Conduct all activities in line with company safety policies.
  • Adhere to all workplace policies established by the company.
  • Perform additional duties as required.
Qualifications
To succeed in this role, candidates must effectively perform each essential duty listed above. The qualifications below represent the necessary knowledge, skills, and abilities required. Employees lacking these qualifications at the time of hire are expected to acquire them within a specified timeframe, as agreed upon with management.

Skills and Abilities
  • Proficient in managing personnel and driving team performance.
  • Strong verbal and written communication skills.
  • Able to engage clients to understand and meet their needs.
  • Proven ability to cultivate and maintain positive working relationships.
  • Commitment to providing clean environments for clients.
  • Detail-oriented with strong multitasking capabilities.
  • Demonstrated strong work ethic.
  • Flexible and adaptable to various work settings.
  • Ability to work independently and collaboratively within a team.
Educational Background
Required: High School diploma and post-secondary education or equivalent experience in the industry.
Preferred: Additional certifications or training related to the field.

Experience Requirements
Minimum of three (3) years in a supervisory capacity, with a preference for experience in commercial cleaning. A minimum of five (5) years in cleaning services is also required.

Technical Skills
Equipment: Familiarity with vacuum cleaners, dusting tools, and floor care equipment.
Software: Not applicable.

Core Competencies
  • Accountability: Sets performance standards and takes responsibility for task completion.
  • Adaptability: Embraces change as an opportunity for growth and modifies behavior accordingly.
  • Trust and Respect: Treats individuals with dignity and fairness, listens to diverse opinions, and operates with integrity.
  • Customer Focus: Meets customer needs effectively and builds proactive relationships.
  • Work Management: Efficiently allocates time and resources to complete tasks.
  • Problem Solving: Identifies root causes of issues and develops effective solutions.
  • Quality Standards: Establishes high standards for work quality and productivity.
  • Safety Awareness: Recognizes and reports safety concerns promptly.
  • Teamwork: Contributes to a positive team environment and supports team success.
Physical Demands
This role requires a moderate level of physical exertion and sensory effort.

Work Environment
There is a low risk of exposure to adverse working conditions.

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