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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada Durabuilt Windows & Doors Inc. Full time
Job Title: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our team at Durabuilt Windows & Doors Inc. The successful candidate will provide technical assistance and support to our employees and customers, ensuring seamless operation of our computer systems and networks.

Key Responsibilities:
  • Respond to user inquiries and resolve technical issues related to computer systems, networks, and software.
  • Provide training and guidance to users on the effective use of computer systems and software.
  • Collaborate with the IT team to identify and resolve technical problems.
  • Develop and maintain technical documentation and knowledge base.
  • Participate in the design and implementation of new systems and processes.
Requirements:
  • 2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong knowledge of computer systems, networks, and software.
Work Environment:

The successful candidate will work in a dynamic and collaborative environment with a team of experienced professionals. The position requires a strong attention to detail and the ability to work independently with minimal supervision.

Language:

The primary language of work is English.

Hours of Work:

40 hours per week.