Fraud Governance Manager for Internal Controls
4 weeks ago
Requisition ID: 203473
Join a purpose-driven team that is dedicated to achieving results within an inclusive and high-performing culture.
The Fraud Governance Manager for Internal Controls plays a crucial role in the success of the team by ensuring that robust and comprehensive business controls are established to foster a strong risk and control culture within the Inbound Fraud sector. This position is responsible for ensuring that all operations comply with relevant regulations, internal policies, and procedures.
Is this position suitable for you? In this role, you will:
- Collaborate with key stakeholders, both internal and external, to facilitate Inbound Fraud Governance activities across the Global Contact Centres.
- Monitor and track Key Risk Indicators to identify and escalate fraud risks that exceed the Bank's Risk Appetite, ensuring effective communication, training, and change management strategies are implemented to address emerging Inbound Fraud trends.
- Support and contribute to various projects and initiatives within the Inbound Fraud Group while managing updates to processes and procedures.
- Engage in fraud risk assessment and mitigation efforts, including monitoring and reporting on the performance and effectiveness of fraud controls.
- Lead and support the ongoing enhancement and sustainability of Inbound Fraud operations and controls.
- Participate in the identification, development, and execution of new initiatives related to Inbound Fraud.
- Identify opportunities for improvement in existing Inbound Fraud procedures and policies, collaborating with key stakeholders to drive implementation.
- Maintain a high level of awareness regarding regulatory compliance requirements to provide continuous monitoring support to Business Units, applying a risk-based approach to identify, assess, communicate, manage, and mitigate regulatory compliance risks pertinent to Inbound Fraud Operations.
- Strive for effective and efficient operations in respective areas, ensuring the adequacy, adherence, and effectiveness of daily business controls to meet obligations concerning operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk.
Do you possess the skills necessary to excel in this role? We would be eager to collaborate with you if you have:
- A minimum of 5 years of experience in financial institutions, ideally within Inbound Fraud, governance, regulatory, or compliance domains.
- Proficient skills in creating dashboard reports, presentations, and communication materials tailored for various management levels.
- Exceptional time management abilities, including the capacity to perform well under pressure and adapt priorities while meeting tight deadlines.
- Strong analytical and problem-solving capabilities.
- Excellent leadership, interpersonal, and relationship-building skills.
- The ability to respond swiftly to challenges while ensuring effective and fair resolution of sensitive issues.
- Project management experience, with PMP and/or Lean Six Sigma certification being highly desirable.
What benefits can you expect?
- A fulfilling career path with diverse opportunities for professional growth.
- A culture that encourages teamwork and cross-functional collaboration to achieve business objectives, valuing diversity of thought, background, and experience.
- The chance to work with a dynamic team that supports clients by ensuring the Bank can continue to deliver essential business services.
- Ideal for individuals who are interested in both business analysis and preparedness, while also being ready to respond to unpredictable events promptly.
- A hybrid working environment that promotes work/life balance.
Scotiabank is a leading financial institution in the Americas. Guided by our purpose: "for every future," we assist our customers, their families, and their communities in achieving success through a wide range of advice, products, and services, including personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual contributes to the organization and are committed to fostering an inclusive and accessible environment for all. If you require accommodation during the recruitment and selection process, please inform our Recruitment team. Candidates must apply directly online to be considered for this role. We appreciate all applicants for their interest in a career at Scotiabank; however, only those selected for an interview will be contacted.
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