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Inbound Fraud Governance Manager

3 months ago

Toronto, Ontario, Canada Scotiabank Full time

Is this position a fit for you?

In this role, you will:

  • Collaborate with essential stakeholders, both internal and external, to facilitate Inbound Fraud Governance initiatives within the Global Contact Centres.
  • Monitor and assess Key Risk Indicators to detect and escalate fraud risks that exceed the Bank's Risk Appetite, ensuring effective communication, training, and change management strategies are implemented to address identified Inbound Fraud patterns.
  • Contribute to and assist with various projects and initiatives across the Inbound Fraud Group while overseeing updates to Inbound Fraud processes and protocols.
  • Engage in fraud risk evaluation and mitigation efforts, including tracking and reporting on the performance and effectiveness of fraud controls.
  • Lead and support the maintenance and continuous enhancement of Inbound Fraud operations and controls.
  • Participate in the identification, development, and execution of new initiatives related to Inbound Fraud.
  • Identify opportunities for improvement in existing Inbound Fraud procedures and policies, collaborating with key stakeholders to drive implementation.
  • Maintain a comprehensive understanding of regulatory compliance requirements to provide ongoing monitoring support to the Business Units, applying a risk-based approach to identify, assess, communicate, manage, and mitigate regulatory compliance risks pertinent to Inbound Fraud Operations.
  • Actively pursue effective and efficient operations within your respective areas, ensuring the adequacy, adherence to, and effectiveness of daily business controls to meet obligations concerning operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk, including responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct.

Do you possess the skills that will enable you to excel in this role? We would be eager to collaborate with you if you have:

  • A minimum of 5 years of experience in financial institutions, ideally within Inbound Fraud, governance, regulatory, and/or compliance sectors.
  • Exceptional skills in creating dashboard reports, presentations, and communication materials tailored for various management levels.
  • Strong time management abilities, including the capacity to perform well under pressure and adapt priorities while meeting tight deadlines.
  • Robust data analytics and problem-solving capabilities.
  • Excellent leadership, interpersonal, and relationship-building skills.
  • The ability to respond swiftly to challenges while ensuring effective and equitable resolution of sensitive matters.
  • Project management experience, with PMP and/or Lean Six Sigma certification being highly advantageous.

What benefits can you expect?

  • A fulfilling career trajectory with diverse opportunities for professional growth.
  • A culture that fosters teamwork and cross-functional collaboration to achieve business objectives, promoting an inclusive workplace that values diverse perspectives, backgrounds, and experiences.
  • The chance to work with a highly motivated team dedicated to ensuring the Bank's continued operation in delivering essential business services.
  • Ideal for individuals who are interested in both business analysis and preparedness, while also being ready to respond to unforeseen events promptly.
  • A hybrid working environment that supports work/life balance.