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Department Head

2 months ago

Canada FGL Sports Ltd. Full time
Job Description

FGL Sports Ltd. is seeking a highly motivated and experienced Department Manager to join our team. As a key member of our retail operations team, you will be responsible for leading a team of sales associates and ensuring the successful execution of our customer experience model.

Key Responsibilities:
  • Customer Service:
    • Develop and implement strategies to deliver exceptional customer service and ensure a positive shopping experience for all customers.
    • Ensure that the store floor is well-organized and easily navigable, with clear signage and effective visual merchandising.
    • Execute and maintain pricing and promotion strategies to drive sales and meet business objectives.
    • Provide coaching and feedback to sales associates to ensure they are meeting customer service standards.
  • Store Operations:
    • Oversee the daily operations of the store, including visual compliance, store maintenance, and pricing standards.
    • Ensure that all store operating initiatives and directives are executed according to required timelines.
    • Develop and implement processes to maintain product flow from the warehouse to the sales floor.
    • Conduct regular price sweeps and pricing audits to ensure 100% compliance with company audit standards.
  • Training and Development:
    • Develop and implement training programs to ensure that sales associates have the skills and knowledge needed to deliver exceptional customer service.
    • Coach and develop sales associates to meet their full potential and advance in their careers.
    • Conduct regular performance evaluations and provide feedback to sales associates.
  • Leadership and Team Management:
    • Lead and motivate a team of sales associates to achieve business objectives and deliver exceptional customer service.
    • Develop and implement strategies to promote a positive and motivating work environment.
    • Provide mentorship and coaching to sales associates to help them grow and develop in their careers.
    Requirements:
    • Proven leadership and management experience in a retail environment.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
    • Strong analytical and problem-solving skills.
    • Ability to work effectively in a team environment and build strong relationships with colleagues and customers.
    What We Offer:
    • A competitive salary and benefits package.
    • Opportunities for career advancement and professional growth.
    • A dynamic and supportive work environment.
    • Recognition and rewards for outstanding performance.