Hotel Front Desk Associate
12 hours ago
We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Hotel Moncton. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner.
- Resolve guest complaints and issues in a professional and courteous manner.
- Process group arrivals and departures, including managing room assignments and ensuring accurate billing.
- Take, cancel, and change room reservations as needed.
- Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and activities.
- Process guest departures, calculate charges, and receive payments in a timely and accurate manner.
- Balance cash and complete balance sheets, cash reports, and related forms.
- Maintain an inventory of vacancies, reservations, and room assignments.
- Follow emergency and safety procedures as outlined by the hotel.
- Answer telephone calls and relay messages to guests and staff.
- Assist guests with special needs and provide additional support as required.
- Contact guests to deliver requested wake-up calls.
- Provide exceptional customer service to all guests, ensuring a positive and memorable experience.
- Secondary (high) school graduation certificate.
- Ability to work in a fast-paced environment and multitask with ease.
- Excellent communication and interpersonal skills.
- Ability to work a variety of shifts, including evenings, weekends, and holidays.
- Reliability and dependability are essential.
Our hotel is a dynamic and fast-paced environment, with a focus on providing exceptional customer service to our guests. As a Front Desk Clerk, you will be working in a team environment, with a focus on collaboration and communication.
What We OfferWe offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
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